IT Support That Runs
While You Sleep
TrueCoverAI answers your clients' IT questions day and night. It sorts every ticket, fixes the common problems and only passes on what really needs a technician.
MSPs Are Drowning in L1 Tickets
Your team can solve hard problems, but too much of their day goes to issues that shouldn't need a person. TrueCoverAI was built to change that.
After-Hours Gaps
Clients hit problems at 11 PM. Without cover, they wait until morning and blame you for the downtime.
Techs Buried in L1 Tickets
Password resets and printer jams eat hours that should go to real infrastructure work.
No Ticket Visibility
Issues pile up in email threads and Slack DMs. Nothing is tracked, nothing is prioritized.
Slow First Response
Clients expect answers in minutes. Routing tickets by hand means they wait hours, and some of them leave.
From Ticket to Resolution
TrueCoverAI sits between your clients and your team. It handles what it can and passes the rest to a technician, with the full story attached.
Ticket Arrives
Your client describes the problem in a chat. No forms and no hold music.
AI Triage
TrueCoverAI identifies the issue, asks targeted follow-up questions, and attempts resolution.
Auto-Resolve or Escalate
Solved tickets close automatically. Unresolved ones route to a technician with full context.
Tech Closes Fast
Your technician gets an AI-drafted reply suggestion and can close the ticket in one click.
Focus on Real Work. Let AI Handle the Rest.
TrueCoverAI isn't here to replace technicians. It's here to make you faster and get you out of the weeds, so you can spend your time on the work that actually needs you.
AI Copilot on Every Ticket
TrueCoverAI drafts a reply from the full ticket history. Edit it, approve it and send it in seconds.
Skip the Noise
You only see tickets that actually need you. Password resets, connectivity checks, and FAQs are handled before they reach your queue.
Full Context, Every Time
Every escalated ticket arrives with an AI summary: device, OS, error, steps already tried. No more back-and-forth to gather basics.
Fewer Off-Hours Pages
AI covers the first response at 2 AM. If it can't resolve the issue, it escalates with everything you need to act fast in the morning.
More Clients, Same Team,
Without Burning Out
Take on more clients without hiring at the same pace. TrueCoverAI picks up the first line, so you can offer faster response times at a lower cost.
Reduce Labor Costs
AI handles first-line support automatically, cutting the hours your team spends on repetitive low-complexity tickets.
Retain More Clients
Clients get an answer at any hour. People stay with a provider that looks after them, even at midnight.
SLA Coverage, Always
Never miss a response window again. TrueCoverAI acknowledges and triages every ticket the moment it arrives.
See What's Breaking
Ticket patterns surface recurring issues across your client base before they become escalations or lost contracts.
The ticket queue, triaged by the AI (sample data)
Covers Every Common IT Request
TrueCoverAI knows the requests MSPs see every day. It handles the routine ones and flags the serious ones for your team.
Password & Access
- Password resets
- MFA setup
- Account lockouts
Network & Connectivity
- VPN issues
- WiFi drops
- DNS & firewall
Hardware & Devices
- Printer problems
- Slow machines
- Peripheral setup
Software & Licensing
- App installs
- License activation
- Update errors
Security Incidents
- Malware alerts
- Phishing reports
- Suspicious activity
Onboarding & Offboarding
- New user setup
- Device provisioning
- Account deprovisioning
How It Works
From the moment a client types their problem to the moment your tech closes the ticket, TrueCoverAI keeps things moving.
Client Submits a Ticket
Your client types their issue into the chat. No forms and no phone trees, on any device, at any hour.
AI Triages Instantly
TrueCoverAI gathers context, identifies the issue type, and attempts to resolve it on the spot with guided troubleshooting.
Auto-Resolve or Escalate
Common issues get resolved without a human touch. Complex problems get routed to the right technician with full context attached.
Tech Closes With Confidence
Your technician sees the whole conversation, a short summary and a suggested reply, so they can close it quickly.
Big-helpdesk AI. Without the big-helpdesk price.
Built to be affordable for MSPs of every size, with plans that grow with you. Tell us about your team and we'll send you a price that fits.
- AI chat that answers your clients' staff, day and night
- AI-handled client messages a month: about 2,000
- Handoff to a technician with an AI summary and a suggested reply
- Live technician queue: notes, take over, hand back to the AI
- Email updates to clients (request received, new reply, resolved)
- Technician alerts by email and phone push
- Passwords and card numbers removed before any AI sees them
- MSP admins manage their own clients and technicians
- Setup: Guided
- AI chat that answers your clients' staff, day and night
- AI-handled client messages a month: about 10,000
- Handoff to a technician with an AI summary and a suggested reply
- Live technician queue: notes, take over, hand back to the AI
- Email updates to clients (request received, new reply, resolved)
- Technician alerts by email and phone push
- Passwords and card numbers removed before any AI sees them
- MSP admins manage their own clients and technicians
- Slack and Microsoft Teams alerts
- Business hours, round-robin assignment and response targets
- Setup: Guided
- AI chat that answers your clients' staff, day and night
- AI-handled client messages a month: about 50,000
- Handoff to a technician with an AI summary and a suggested reply
- Live technician queue: notes, take over, hand back to the AI
- Email updates to clients (request received, new reply, resolved)
- Technician alerts by email and phone push
- Passwords and card numbers removed before any AI sees them
- MSP admins manage their own clients and technicians
- Slack and Microsoft Teams alerts
- Business hours, round-robin assignment and response targets
- Use your own AI provider key
- Setup: Hands-on with your team
| What's included | Starter* For teams getting started Up to 3 technicians | Growth* For growing MSPs Up to 10 technicians | Scale* For larger MSPs Larger teams |
|---|---|---|---|
| AI chat that answers your clients' staff, day and night | |||
| AI-handled client messages a month | about 2,000 | about 10,000 | about 50,000 |
| Handoff to a technician with an AI summary and a suggested reply | |||
| Live technician queue: notes, take over, hand back to the AI | |||
| Email updates to clients (request received, new reply, resolved) | |||
| Technician alerts by email and phone push | |||
| Passwords and card numbers removed before any AI sees them | |||
| MSP admins manage their own clients and technicians | |||
| Slack and Microsoft Teams alerts | |||
| Business hours, round-robin assignment and response targets | |||
| Use your own AI provider key | |||
| Setup | Guided | Guided | Hands-on with your team |
* Plans, limits and features are tentative and may change. Prices are by quote; nothing on this page is an offer.
Ready to Stop Losing Sleep
Over Support Tickets?
Tell us about your MSP and we'll set you up and walk you through it, at a price that makes sense for an MSP.
Affordable plans for MSPs of every size. Ask us for pricing.